When it comes to customer satisfaction, efficiency is critical. An efficient service center repairs products despite problems that range from lead times to discontinued parts. Component, or printed circuit board (PCB), repair plays a tremendous role in fixing unique and costly products that range from All-In-One Displays to printers. Learn why we love component level repair and how you can benefit from this service.
Fighting with manufacturers about what damage under the service contract is covered is not a process for the faint of heart. Here are five examples why you should consider an independent repair shop to handle your service needs.
Sometimes we all get angry at our Point of Sale systems; when the touch isn’t working correctly, the MSR dies, or the display won’t stay on. I’ve seen thousands of POS systems come in for a variety of reasons, here’s a list of maintenance must do’s to ensure your systems stay operational.
Don’t be intimated by the global marketplace. The principles of cost reduction, efficiency, and quality never get old or out of style. Use these tips to build a successful logistics campaign and improve customer satisfaction.
An RMA program (Return Material Authorization) is a process that is used to return a product to the manufacturer. RMA programs protect brand image and customer satisfaction through a variety of services. Typically, RMAs are used for warranty and out of warranty (OOW) repairs; however, other services include Advance Unit Replacement (AUR) and inventory management.
Today’s markets demand a variety of display and Point of Sale solutions that range from industrial to commercial terminals, and there are glitches with any product. Use this list to identify a problem description and get your hardware off the sidelines.
The popularity of supply chain management has added layers of service to traditional warehousing and distribution by creating terms such as third-party logistics (3PL) and fourth-party logistics (4PL). These terms, used loosely, have many clients asking, “How can these services benefit my product/business?” After consulting thebusinessdictionary.com, the definitions of these terms do not provide a full understanding:
Not every service program is the same. What criteria should you use to develop a unique customer experience? What do you do if your customer’s needs fall outside of your capabilities? Use these principles to find opportunities to support your brand and improve customer satisfaction.
Repairing a point of sale system, rather than replacing, is an effective method to cut cost from a company’s equipment overhead. POS terminals are everywhere from casinos to restaurants to even local grocery stores. All these industries deal with the challenge of cutting costs without sacrificing quality. Companies have many expenses, and handling equipment failure is one of them. When their
Finding the latest news for all things electronics is a skill. There are hundreds of websites and blogs that have reliable and relevant information. We have compiled a list websites that we like best and think will help you find the best tech news out there. The list is in no particular order; we like all of these websites for everything tech.